Privacy Policy

Last updated: May 2026

GB Rides ("we", "us", "our") operates the GB Rides ride-booking mobile application for Gilgit and Gilgit-Baltistan. This policy explains what personal data we collect, how we use it, and the choices you have when you use our app as a rider or driver.

1. Information We Collect

• Account information – name, email address, phone number, profile photo, and account type (rider or driver).
• Trip and booking data – pickup and drop-off locations, route details, timestamps, offered and accepted fares, transport mode, ride status, and rider/driver identifiers.
• Location data – GPS coordinates when you use the map, request a ride, receive driver offers, or take an active trip (for pickup accuracy, routing, navigation, and safety).
• Driver offers and messages – fare offers, ride chat messages, and related in-app communications during a booking.
• Notifications – we use Expo push tokens (stored on your account) so you can receive ride-request, chat, and call alerts when the app is in the background. You can revoke notification permission in your device settings at any time.
• Audio – microphone access is used only for in-app voice calls between rider and driver during a trip. We do not record or store call audio.
• Device and diagnostics – app version, operating system, and technical logs to maintain reliability and fix issues.

2. How We Use Your Data

• Show your position on the map and help you select pickup and destination points.
• Match riders with nearby drivers and deliver real-time fare offers.
• Calculate suggested fares, process bookings, and provide live trip tracking.
• Maintain trip history and support rebooking from past destinations.
• Send notifications about offers, ride status, and account activity.
• Provide customer support, improve safety, and prevent misuse of the service.
• Comply with legal obligations where required.

3. Data Sharing

During a ride, the rider and driver can see information needed to complete the trip (such as name, contact details, vehicle information, pickup/drop-off, and live location). We do not sell your personal data.

We may share limited data with:

• Map services (for example Google Maps) to display maps, geocoding, and directions.
• Cloud infrastructure providers that host our servers and databases under data-processing safeguards.
• Law enforcement or regulators when we are legally required to do so.

4. Your Rights and Account Deletion

• Update or correct certain profile details from within the app.
• Permanently delete your account from Profile → Delete account in the GB Rides app (your password is required). You cannot delete your account while a trip is in progress.
• After you delete your account, all data associated with your account is permanently removed from our systems. This includes your profile, trip and ride-request history, ride chat messages, support tickets, driver profile and wallet records (if you are a driver), verification codes linked to your email or phone, and other personal data tied to your account.
• Contact us at i.mesumabbas@gmail.com if you have questions about your data or need help with account deletion.

5. Children's Privacy

GB Rides is not intended for users under the age of 18. We do not knowingly collect data from children.

6. Security

We use HTTPS encryption, hashed passwords, and secure authentication to protect your data. While no method is 100% secure, we take reasonable precautions to safeguard your information.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact

If you have questions about this policy, please contact us at i.mesumabbas@gmail.com.